Previous incidents

June 2023
Jun 15, 2023
1 incident

Los Angeles Emergency Maintenance - 2023-06-15

Maintenance

Resolved Jun 15 at 09:30am EDT

Event Summary: Los Angeles Emergency Maintenance - 2023-06-15

Event Type: Network Emergency

We are performing system changes in the Los Angeles location during the following emergency maintenance window.

Start Time: 2023-06-15 13:30:00 UTC
End Time: 2023-06-15 14:30:00 UTC

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Los Angeles instances may be un...

May 2023
May 25, 2023
2 incidents

Degraded Networking in multiple data centers

Degraded

Resolved May 25 at 04:54pm EDT

After extensive work with our network and engineering teams, the outage has been resolved.

All instances should now be back online and operational.

5 previous updates

Dallas Scheduled Maintenance - 2023-05-26

Maintenance

Resolved May 25 at 10:00pm EDT

Event Summary: Dallas Scheduled Maintenance - 2023-05-26
Event Type: Software Upgrade

Start Time: 2023-05-26 02:00:00 UTC
End Time: 2023-05-26 04:00:00 UTC

We will be performing software upgrades in the Dallas data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

May 24, 2023
1 incident

Dallas Scheduled Maintenance - 2023-05-25

Maintenance

Resolved May 24 at 10:00pm EDT

Event Summary: Dallas Scheduled Maintenance - 2023-05-25
Event Type: Software Upgrade

Start Time: 2023-05-25 02:00:00 UTC
End Time: 2023-05-25 04:00:00 UTC

We will be performing software upgrades in the Dallas data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

May 23, 2023
1 incident

Los Angeles Scheduled Maintenance - 2023-05-23

Maintenance

Resolved May 23 at 06:00am EDT

Event Summary: Los Angeles Scheduled Maintenance - 2023-05-23

Event Type: Network Upgrade

We are performing system changes in the Los Angeles data center during the following scheduled maintenance window.

Start Time: 2023-05-23 10:00:00 UTC
End Time: 2023-05-23 13:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to Los Angeles i...

May 20, 2023
2 incidents

Dallas Scheduled Maintenance - 2023-05-21

Maintenance

Resolved May 20 at 10:00pm EDT

Event Summary: Dallas Scheduled Maintenance - 2023-05-21
Event Type: Software Upgrade

Start Time: 2023-05-21 02:00:00 UTC
End Time: 2023-05-21 04:00:00 UTC

We will be performing software upgrades in the Dallas data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

Miami Scheduled Maintenance - 2023-05-20

Maintenance

Resolved May 20 at 04:00am EDT

Event Summary: Miami Scheduled Maintenance - 2023-05-20
Event Type: Software Upgrade

Start Time: 2023-05-20 08:00:00 UTC
End Time: 2023-05-20 12:00:00 UTC

We will be performing software upgrades in the Miami data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

May 19, 2023
1 incident

Chicago Scheduled Maintenance - 2023-05-19

Maintenance

Resolved May 19 at 01:00am EDT

Event Summary: Chicago Scheduled Maintenance - 2023-05-19
Event Type: Software Upgrade

Start Time: 2023-05-19 05:00:00 UTC
End Time: 2023-05-19 07:00:00 UTC

We will be performing software upgrades in the Chicago data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

May 18, 2023
4 incidents

Dallas Scheduled Maintenance - 2023-05-19

Maintenance

Resolved May 18 at 10:00pm EDT

Event Summary: Dallas Scheduled Maintenance - 2023-05-19
Event Type: Software Upgrade

Start Time: 2023-05-19 02:00:00 UTC
End Time: 2023-05-19 04:00:00 UTC

We will be performing software upgrades in the Dallas data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

Paris Scheduled Maintenance - 2023-05-18

Maintenance

Resolved May 18 at 06:00pm EDT

Event Summary: Paris Scheduled Maintenance - 2023-05-18
Event Type: Network Upgrade

We are performing system changes in the Paris data center during the following scheduled maintenance window.

Start Time: 2023-05-18 22:00:00 UTC
End Time: 2023-05-19 02:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to Paris instances may be aff...

Atlanta Scheduled Maintenance - 2023-05-18

Maintenance

Resolved May 18 at 02:00am EDT

Event Summary: Atlanta Scheduled Maintenance - 2023-05-18
Event Type: Software Upgrade

Start Time: 2023-05-18 06:00:00 UTC
End Time: 2023-05-18 08:00:00 UTC

We will be performing software upgrades in the Atlanta data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

Chicago Scheduled Maintenance - 2023-05-18

Maintenance

Resolved May 18 at 01:00am EDT

Event Summary: Chicago Scheduled Maintenance - 2023-05-18

Event Type: Software Upgrade

Start Time: 2023-05-18 05:00:00 UTC
End Time: 2023-05-18 07:00:00 UTC

We will be performing software upgrades in the Chicago data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

May 17, 2023
4 incidents

Dallas Scheduled Maintenance - 2023-05-18

Maintenance

Resolved May 17 at 10:00pm EDT

Event Summary: Dallas Scheduled Maintenance - 2023-05-18
Event Type: Software Upgrade

Start Time: 2023-05-18 02:00:00 UTC
End Time: 2023-05-18 04:00:00 UTC

We will be performing software upgrades in the Dallas data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

San Jose Scheduled Maintenance - 2023-05-17

Maintenance

Resolved May 17 at 06:00am EDT

Event Summary: San Jose Scheduled Maintenance - 2023-05-17

Event Type: Network Upgrade

We are performing system changes in the San Jose data center during the following scheduled maintenance window.

Start Time: 2023-05-17 10:00:00 UTC
End Time: 2023-05-17 13:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to San Jose instances ...

Chicago Scheduled Maintenance - 2023-05-17

Maintenance

Resolved May 17 at 01:00am EDT

Event Summary: Chicago Scheduled Maintenance - 2023-05-17
Event Type: Software Upgrade

Start Time: 2023-05-17 05:00:00 UTC
End Time: 2023-05-17 07:00:00 UTC

We will be performing software upgrades in the Chicago data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, your instance will be rebooted, and will be unavailable for several minutes.

Dallas, Honolulu, Mexico City, Santiago, Seattle, Toronto Scheduled Maintenan...

Maintenance

Resolved May 17 at 12:00am EDT

Event Summary: Dallas, Honolulu, Mexico City, Santiago, Seattle, Toronto Scheduled Maintenance - 2023-05-17
Event Type: Network Upgrade

We are performing system changes in the Dallas, Honolulu, Mexico City, Santiago, Seattle, Toronto data centers during the following scheduled maintenance window.

Start Time: 2023-05-17 04:00:00 UTC
End Time: 2023-05-17 08:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers...

May 16, 2023
3 incidents

San Jose Scheduled Maintenance - 2023-05-16

Maintenance

Resolved May 16 at 06:00am EDT

Event Summary: San Jose Scheduled Maintenance - 2023-05-16
Event Type: Network Upgrade

We are performing system changes in the San Jose data center during the following scheduled maintenance window.

Start Time: 2023-05-16 10:00:00 UTC
End Time: 2023-05-16 13:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to San Jose instances m...

Atlanta Scheduled Maintenance - 2023-05-16

Maintenance

Resolved May 16 at 02:00am EDT

Event Summary: Atlanta Scheduled Maintenance - 2023-05-16
Event Type: Software Upgrade

Start Time: 2023-05-16 06:00:00 UTC
End Time: 2023-05-16 08:00:00 UTC

We will be performing software upgrades in the Atlanta data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

Chicago Scheduled Maintenance - 2023-05-16

Maintenance

Resolved May 16 at 01:00am EDT

Event Summary: Chicago Scheduled Maintenance - 2023-05-16
Event Type: Software Upgrade

Start Time: 2023-05-16 05:00:00 UTC
End Time: 2023-05-16 07:00:00 UTC

We will be performing software upgrades in the Chicago data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

May 15, 2023
2 incidents

Atlanta Scheduled Maintenance - 2023-05-15

Maintenance

Resolved May 15 at 02:00am EDT

Event Summary: Atlanta Scheduled Maintenance - 2023-05-15
Event Type: Software Upgrade

Start Time: 2023-05-15 06:00:00 UTC
End Time: 2023-05-15 08:00:00 UTC

We will be performing software upgrades in the Atlanta data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

Chicago Scheduled Maintenance - 2023-05-15

Maintenance

Resolved May 15 at 01:00am EDT

Event Summary: Chicago Scheduled Maintenance - 2023-05-15

Event Type: Software Upgrade

Start Time: 2023-05-15 05:00:00 UTC
End Time: 2023-05-15 07:00:00 UTC

We will be performing software upgrades in the Chicago data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.

May 12, 2023
1 incident

Honolulu Connectivity Issue

Downtime

Resolved May 15 at 10:00am EDT

Our Honolulu data center partner indicated that they experienced an issue relating to facility expansion upgrades in conjunction with maintenance which caused an interruption in power services. Even with redundant power set up, it seems this may have been an unfortunate timing situation.

We are working with our reps to avoid future incidents like these.

3 previous updates

May 04, 2023
1 incident

New Jersey Scheduled Maintenance - 2023-05-04

Maintenance

Resolved May 04 at 12:00am EDT

Event Summary: New Jersey Scheduled Maintenance - 2023-05-04
Event Type: Network Upgrade

We are performing system changes in the New Jersey data center during the following scheduled maintenance window.

Start Time: 2023-05-04 04:00:00 UTC (00:00 local time)
End Time: 2023-05-04 06:00:00 UTC (02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; howev...

May 03, 2023
7 incidents

San Jose Scheduled Maintenance - 2023-05-03

Maintenance

Resolved May 03 at 07:00am EDT

Event Summary: San Jose Scheduled Maintenance - 2023-05-03
Event Type: Network Upgrade

We are performing system changes in the San Jose data center during the following scheduled maintenance window.

Start Time: 2023-05-03 11:00:00 UTC (04:00 local time)
End Time: 2023-05-03 13:00:00 UTC (06:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, ...

Seattle Scheduled Maintenance - 2023-05-03

Maintenance

Resolved May 03 at 06:00am EDT

Event Summary: Seattle Scheduled Maintenance - 2023-05-03
Event Type: Network Upgrade

We are performing system changes in the Seattle data center during the following scheduled maintenance window.

Start Time: 2023-05-03 10:00:00 UTC (03:00 local time)
End Time: 2023-05-03 11:00:00 UTC (04:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Se...

Dallas Scheduled Maintenance - 2023-05-03

Maintenance

Resolved May 03 at 02:00am EDT

Event Summary: Dallas Scheduled Maintenance - 2023-05-03
Event Type: Network Upgrade

We are performing system changes in the Dallas data center during the following scheduled maintenance window.

Start Time: 2023-05-03 08:00:00 UTC (03:00 local time)
End Time: 2023-05-03 09:00:00 UTC (04:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Dall...

Toronto Scheduled Maintenance - 2023-05-03

Maintenance

Resolved May 03 at 02:00am EDT

Event Summary: Toronto Scheduled Maintenance - 2023-05-03
Event Type: Network Upgrade

We are performing system changes in the Toronto data center during the following scheduled maintenance window.

Start Time: 2023-05-03 06:00:00 UTC (02:00 local time)
End Time: 2023-05-03 07:00:00 UTC (03:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, To...

Chicago Scheduled Maintenance - 2023-05-03

Maintenance

Resolved May 03 at 01:00am EDT

Event Summary: Chicago Scheduled Maintenance - 2023-05-03
Event Type: Network Upgrade

We are performing system changes in the Chicago data center during the following scheduled maintenance window.

Start Time: 2023-05-03 07:00:00 UTC (02:00 local time)
End Time: 2023-05-03 08:00:00 UTC (03:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Ch...

Atlanta Scheduled Maintenance - 2023-05-03

Maintenance

Resolved May 03 at 01:00am EDT

Event Summary: Atlanta Scheduled Maintenance - 2023-05-03
Event Type: Network Upgrade

We are performing system changes in the Atlanta data center during the following scheduled maintenance window.

Start Time: 2023-05-03 05:00:00 UTC (01:00 local time)
End Time: 2023-05-03 06:00:00 UTC (02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, At...

Miami Scheduled Maintenance - 2023-05-03

Maintenance

Resolved May 03 at 12:00am EDT

Event Summary: Miami Scheduled Maintenance - 2023-05-03
Event Type: Network Upgrade

We are performing system changes in the Miami data center during the following scheduled maintenance window.

Start Time: 2023-05-03 04:00:00 UTC (00:00 local time)
End Time: 2023-05-03 05:00:00 UTC (01:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Miami ...

May 01, 2023
5 incidents

London Scheduled Maintenance - 2023-05-02

Maintenance

Resolved May 01 at 10:00pm EDT

Event Summary: London Scheduled Maintenance - 2023-05-02
Event Type: Network Upgrade

We are performing system changes in the London data center during the following scheduled maintenance window.

Start Time: 2023-05-02 00:00:00 UTC (01:00 local time)
End Time: 2023-05-02 01:00:00 UTC (02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, Lond...

Amsterdam Scheduled Maintenance - 2023-05-01

Maintenance

Resolved May 01 at 06:00pm EDT

Event Summary: Amsterdam Scheduled Maintenance - 2023-05-01
Event Type: Network Upgrade

We are performing system changes in the Amsterdam data center during the following scheduled maintenance window.

Start Time: 2023-05-01 22:00:00 UTC (May 2 00:00 local time)
End Time: 2023-05-01 23:00:00 UTC (May 2 01:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system imp...

Melbourne, Sydney Scheduled Maintenance - 2023-05-01

Maintenance

Resolved May 01 at 10:00am EDT

Event Summary: Melbourne, Sydney Scheduled Maintenance - 2023-05-01
Event Type: Network Upgrade

We are performing system changes in the Melbourne, Sydney data centers during the following scheduled maintenance window.

Start Time: 2023-05-01 14:00:00 UTC (May 2 00:00 local time)
End Time: 2023-05-01 15:00:00 UTC (May 2 01:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to mi...

Honolulu Scheduled Maintenance - 2023-05-01

Maintenance

Resolved May 01 at 09:00am EDT

Event Summary: Honolulu Scheduled Maintenance - 2023-05-01
Event Type: Network Upgrade

We are performing system changes in the Honolulu data center during the following scheduled maintenance window.

Start Time: 2023-05-01 13:00:00 UTC (03:00 local time)
End Time: 2023-05-01 14:00:00 UTC (04:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; however, ...

Los Angeles Scheduled Maintenance - 2023-05-01

Maintenance

Resolved May 01 at 08:00am EDT

Event Summary: Los Angeles Scheduled Maintenance - 2023-05-01
Event Type: Network Upgrade

We are performing system changes in the Los Angeles data center during the following scheduled maintenance window.

Start Time: 2023-05-01 12:00:00 UTC (05:00 local time)
End Time: 2023-05-01 13:00:00 UTC (06:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; how...

April 2023
Apr 27, 2023
2 incidents

Madrid Scheduled Maintenance - 2023-04-28

Maintenance

Resolved Apr 27 at 05:00pm EDT

Event Summary: Madrid Scheduled Maintenance - 2023-04-28
Event Type: Network Upgrade

We are performing system changes in the Madrid data center during the following scheduled maintenance window.

Start Time: 2023-04-27 22:00:00 UTC (Apr 28 00:00 local time)
End Time: 2023-04-28 00:00:00 UTC (Apr 28 02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact;...

Singapore Scheduled Maintenance - 2023-04-28

Maintenance

Resolved Apr 27 at 11:00am EDT

Event Summary: Singapore Scheduled Maintenance - 2023-04-28
Event Type: Network Upgrade

We are performing system changes in the Singapore data center during the following scheduled maintenance window.

Start Time: 2023-04-27 16:00:00 UTC (Apr 28 00:00 local time)
End Time: 2023-04-27 18:00:00 UTC (Apr 28 02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system i...

Apr 26, 2023
5 incidents

Frankfurt Degraded Network Performance

Degraded

Resolved Apr 27 at 09:03am EDT

All services restored

1 previous update

Toronto Scheduled Maintenance - 2023-04-27

Maintenance

Resolved Apr 26 at 11:00pm EDT

Event Summary: Toronto Scheduled Maintenance - 2023-04-27
Event Type: Network Upgrade

We are performing system changes in the Toronto data center during the following scheduled maintenance window.

Start Time: 2023-04-27 04:00:00 UTC
End Time: 2023-04-27 08:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to Toronto instan...

Paris Scheduled Maintenance - 2023-04-27

Maintenance

Resolved Apr 26 at 04:00pm EDT

Event Summary: Paris Scheduled Maintenance - 2023-04-27
Event Type: Network Upgrade

We are performing system changes in the Paris data center during the following scheduled maintenance window.

Start Time: 2023-04-26 22:00:00 UTC (Apr 27 00:00 local time)
End Time: 2023-04-27 00:00:00 UTC (Apr 27 02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; h...

Singapore Scheduled Maintenance - 2023-04-26

Maintenance

Resolved Apr 26 at 11:00am EDT

Event Summary: Singapore Scheduled Maintenance - 2023-04-26
Event Type: Network Upgrade

We are performing system changes in the Singapore data center during the following scheduled maintenance window.

Start Time: 2023-04-26 16:00:00 UTC
End Time: 2023-04-26 20:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make every effort to minimize system impact, however, network reachability to Singapore ...

Tokyo Scheduled Maintenance - 2023-04-26

Maintenance

Resolved Apr 26 at 10:00am EDT

Event Summary: Tokyo Scheduled Maintenance - 2023-04-26
Event Type: Network Upgrade

We are performing system changes in the Tokyo data center during the following scheduled maintenance window.

Start Time: 2023-04-26 15:00:00 UTC (Apr 27 00:00 local time)
End Time: 2023-04-26 17:00:00 UTC (Apr 27 02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system impact; h...

Apr 25, 2023
3 incidents

Dallas, Honolulu, Mexico City, Santiago, Seattle Scheduled Maintenance - 2023...

Maintenance

Resolved Apr 25 at 03:00pm EDT

Event Summary: Dallas, Honolulu, Mexico City, Santiago, Seattle Scheduled Maintenance - 2023-04-25
Event Type: Network Upgrade

We are performing system changes in the Dallas, Honolulu, Mexico City, Santiago, Seattle data centers during the following scheduled maintenance window.

Start Time: 2023-04-25 18:00:00 UTC
End Time: 2023-04-25 22:00:00 UTC

We schedule higher impact maintenance events during off-peak times to reduce impact to customer infrastructure. Our engineers make ever...

Frankfurt Scheduled Maintenance - 2023-04-26

Maintenance

Resolved Apr 25 at 12:00pm EDT

Event Summary: Frankfurt Scheduled Maintenance - 2023-04-26
Event Type: Network Upgrade

We are performing system changes in the Frankfurt data center during the following scheduled maintenance window.

Start Time: 2023-04-25 22:00:00 UTC (Apr 26 00:00 local time)
End Time: 2023-04-26 00:00:00 UTC (Apr 26 02:00 local time)

We schedule higher impact maintenance events during off-peak times to maintain our ideal hosting environment. Our engineers make every effort to minimize system i...

Seattle Scheduled Maintenance - 2023-04-25

Maintenance

Resolved Apr 25 at 05:00am EDT

Event Summary: Seattle Scheduled Maintenance - 2023-04-25

Event Type: Software Upgrade
Start Time: 2023-04-25 10:00:00 UTC
End Time: 2023-04-25 11:00:00 UTC

We will be performing software upgrades in this data center as part of an ongoing effort to maintain an ideal hosting environment. During the course of this maintenance window, some instances will be rebooted, and will be unavailable for several minutes.