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Degraded

DNS Resolver Outage

Sep 9, 2025 at 6:35am UTC
Affected services
Chicago - United States
Dallas - United States
Los Angeles - United States
New York - United States
Seattle - United States
Toronto, Canada
Frankfurt - Germany
London - United Kingdom
Bangalore - India
Delhi India Data Center
Mumbai - India
Seoul - South Korea
Singapore
Tokyo - Japan
Osaka Japan Data Center
Melbourne - Australia
Sydney - Australia
Web Hosting & Email Services

Resolved
Sep 9, 2025 at 1:26pm UTC

The DNS resolver issue impacting some regions has been fully resolved.

A standard software update pushed last night caused our DNS resolvers to stop responding to requests in certain regions. The update has been rolled back, and all DNS resolvers are now restored and functioning normally.

Our engineering team is continuing to review logs and apply additional safeguards to ensure this type of issue does not occur again.

If you continue to experience any problems or have questions, please send in a ticket and we’ll be glad to assist further.

Updated
Sep 9, 2025 at 12:39pm UTC

Our upstream provider is pushing updates across all data centers. We’re still getting reports of resolution issues on DNS. We’ll continue to post updates as we get them.

Updated
Sep 9, 2025 at 11:16am UTC

The DNS resolver issue impacting some regions has been fully resolved.

A standard software update pushed last night caused our DNS resolvers to stop responding to requests in certain regions. The update has been rolled back, and all DNS resolvers are now restored and functioning normally.

Our engineering team is continuing to review logs and apply additional safeguards to ensure this type of issue does not occur again.

If you continue to experience any problems or have questions, please send in a ticket and we’ll be glad to assist further.

Updated
Sep 9, 2025 at 10:18am UTC

We’re continuing to work with our upstream provider on the DNS resolver/connectivity issues impacting multiple regions. We'll post another status update shortly.

Updated
Sep 9, 2025 at 7:31am UTC

We are still identifying affected data centers and systems. Our upstream provider is aware and currently investigating the cause of the issues.

Updated
Sep 9, 2025 at 7:01am UTC

We are currently experiencing a partial outage in our Chicago, Dallas, Frankfurt, London, Los Angeles, Seoul, Singapore, Sydney, Tokyo, Toronto location. Our network engineers are actively working with our upstream providers to restore connectivity as quickly as possible. This has been effecting DNS resolution and overall network connectivity at this time.

Updated
Sep 9, 2025 at 6:46am UTC

We are now aware that this is a Global Intermittent DNS Issues. We are still working with the upstream provider to track down the cause of the issue.

Created
Sep 9, 2025 at 6:35am UTC

Our teams are currently investigating an ongoing network outage that is effecting general networking as well as DNS resolution at this time. We will update this status when we have more information.